SHIPPING

MADE TO ORDER: EACH BELLE EPOQUE STUDIO PIECE IS HANDMADE TO ORDER AT OUR STUDIO UNLESS LABELED AS ‘READY TO SHIP’. DUE TO THE NATURE OF THIS PROCESS, PLEASE ALLOW UP TO 10 BUSINESS DAYS FROM YOUR PURCHASE DATE FOR YOUR ITEM(S) TO SHIP.

RETURN + EXCHANGE POLICY

BY MAKING A PURCHASE FROM BELLE EPOQUE STUDIO, YOU ARE AGREEING TO THE FOLLOWING TERMS. IN THE EVENT YOU ARE DISSATISFIED WITH YOUR PURCHASE, PLEASE EMAIL CONTACTBELLEEPOQUESTUDIO@GMAIL.COM

• PLEASE INCLUDE THE FOLLOWING IN YOUR EMAIL: ORDER NUMBER, NAME ON ORDER, AND BRIEF EXPLANATION OF THE ISSUE WITH YOUR PURCHASE.

• EXCHANGES WILL ONLY BE ACCEPTED AND PROCESSED WITHIN A 7-DAY WINDOW FROM CUSTOMER RECEIPT.

• ALL PRODUCTS ARE MADE BY HAND PER ORDER. DUE TO THE NATURE OF THIS PROCESS, ALL SALES ARE FINAL.

• WE ASK THAT ALL ITEMS SENT BACK ARE RETURNED IN THEIR ORIGINAL CONDITION + PACKAGING.

LOST + STOLEN PACKAGES

BELLE EPOQUE STUDIO IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE A TRACKING NUMBER HAS BEEN ISSUED. HOWEVER, IF YOUR ORDER IS LOST OR STOLEN PLEASE EMAIL YOUR ORDER NUMBER + NAME ON THE ORDER TO CONTACTBELLEEPOQUESTUDIO@GMAIL.COM. WE WILL DO OUR BEST TO ASSIST YOU IN FINDING A SOLUTION.